Frequently Asked Questions

A domain name is your address on the web. It’s the information that customers type in to find your website. It’s what comes after the www. in www.domain.com. www.silkwebsolutions.com “silkwebsolutions” is the domain name. A domain name can be any combination of letters and/or numbers up to 63 characters. The official domain name extensions are .ca .com, .net, .org, .biz, .info, .us and .ws. There are also other extensions like .tv and .tk but don’t waste your time with those. Stick with a recognized one.

Visit www.whois.net and enter the domain name you are looking for. The database will tell you if your domain name is available for registration.

Once you determine if your domain name is available, you can either register it yourself or contact us and we will assist you with all of the particulars. If you are unsure of the process, it is better to have someone look after the details so you ensure there are no issues once you are ready to use the domain for your website.

In addition to a domain name, you need a web host. A web host provides the support for building your web site. Every web site needs to be hosted somewhere. The hoster gives you a certain amount of space for all of your web pages, provides email addresses and other features you may need to build your site.

There are various sizes and types of sites, you can have a simple static landing page just so people can get your email address or phone number, you can have a small or medium sized static site or you can have a large content management system (CMS). A static site is a website where all of the pages are created and then linked together through menus or links within the content. A CMS stores content in a database allowing you to display it in dynamic ways.

Social networking, also referred to as social media, encompasses many Internet-based tools that make it easier for people to listen, interact, engage and collaborate with each other. Social networking platforms such as Facebook, MySpace, YouTube, LinkedIn, Twitter, blogs, message boards are available. Ask us how to integrate social networking into your website.

SEO stands for search engine optimization and is a technique which helps search engines find and rank your site higher than the millions of other sites in response to a search query. SEO helps you get traffic from search engines. Learm more about SEO here.

Services from SiLK Web Solutions are competitively priced. Since every project is different, we’ll need details about what you have in mind, after which we’ll provide you with an estimate.

We base our estimates and proposals on how much time it will take to complete your project based on the information in the discovery phase of your project, other factors considered are materials needed (such as photos) or custom components to be included. In addition, if you advise of a budget, we’ll provide an estimate that stays within or below it.

There are no hidden fees or surprises as we spell everything out in our contract after we have discussed your requirements.

If you have a preference, we’re happy to charge by the project or by time and materials for most projects.

We are also able to provide estimates for small projects such as event advertising or flash banners, please contact us to discuss your requirements.

Payments are typically due in two :

• A deposit and signed contract are required before beginning our work together. The deposit is usually one-third of the total amount established in the contract (always dependant on the size of the project).
• For larger projects or longer time frames, incremental or milestone payments could be due along the way, which would be defined in the contract.
• Upon approval and launch of the website by SiLK, the final balance will be due and payable.
• Additional work not included in our contract (but approved as out-of-scope*) will be added to the balance.

(*Out-of-scope items will be identified at the time and will be estimated and approved prior to the work commencing)